Customers

ALcontrol Laboratories value the flexibility offered by OnGuard to set the parameters in the software exactly as you need it.

"The complaints functionality within OnGuard is an important advantage to us. I want to have insight in disputes so they can be resolved as quickly as possible."

The OnGuard software includes parameters that raises red flags according to specific business models and in respect of local credit conditions and payment processes.

“OnGuard provides structure and makes it possible to automate part of the work, but also offers the flexibility to decide to diverge from the ‘original’ planning.”

“One thing is certain; significant savings have been realised in FTE. Good results were also realised from a financial perspective, although this can also be attributed to other improvements, like those related to invoicing.”

“Previously we used to work with a whole pile of lists. The highest amounts would be telephoned first, whereby one never got round to dealing with the smaller amounts.”

BMW FS upgraded to OnGuard ICMS to centralise all their data in the one system. “Now the credit management department and the credit approvals department can benefit from one system.”

“We are grateful for the reporting options offered by OnGuard and it takes very little time to gain an overview of the results. These results encourage all employees involved throughout the organisation.”

"Our turnover has risen from EUR 170 to 200 million, but the outstanding amount has remained the same. We have achieved results particularly in Cleaning where the risk profile is higher."

Once Grontmij started using OnGuard in 2008, spectacular results were achieved within a year. The total Overdue balance has fallen from 50% to 30%.

‘It did not take Linden Foods long to see the results that OnGuard could give the business as a whole. We reduced DSO by six days, from 40 to 34 days average.’

‘The main aim was to structure our credit management process so that all steps in the process could be followed up and monitored. The fact that our DSO fell by 10% within a year, was a double bonus.’

‘In my opinion, an OnGuard profile must not be used to identify customers, but to highlight the most suitable reminder strategy for specific customers.’

“I was sold almost straight away. This system would save us a considerable amount of time. It scheduled all of the credit manager’s tasks in one complete system.”

Sodexo has more than 15,000 debtors and an appropriately large volume of daily invoices. It is good that we do not have to choose between SAP and OnGuard. Both applications are compatible with each other and also complement each other.

Speedy’s aim was to enhance efficiency in the collections process by improving consistency and adopting a similar approach and policy for all their customers. Soon after the implementation of OnGuard, Speedy integrated ten back offices into one Shared Services Centre.

Bob Wendrich of C. Steinweg-Handelsveem says, ‘OnGuard makes credit management transparent. The implementation of OnGuard forced us to become more conscious of our different clients and their risk profiles.’

In four years time the DBO has fallen to 38 days and the accounts receivable balance has risen slightly to 34 million euros. The number of active accounts has decreased to around 320 and turnover continues to rise.

'Within one year we have noticed several key benefits, we have reduced our DSO by 25 days. OnGuard is very user friendly; the controller finds all his actions on one screen when he comes in every morning.'